Job Opportunity: Field Service Engineer

There is a field service engineer opportunity available at RA Smart, a sponsor of Macclesfield RUFC. Please see below for more information.

Field Service Engineer, Digital Printing- Cheshire, UK

RA Smart (CAD & Machinery) are looking to add a field service engineer to our expanding support
team to help assist our growing number of customers investing in textile digital printing technology
and related systems. This role would suit a motivated individual keen to learn new skills and move
into a rapidly expanding industry with a well-established and growing company.

Based in Macclesfield, Cheshire RA Smart www.rasmart.co.uk are one of the UK’s leading specialist
suppliers of textile digital printing systems partnering major OEM manufacturers including Mimaki,
Epson, Dgen, Robustelli and Aleph, which are installed throughout the UK and Ireland as well as our
range of heat presses and associated equipment. Our team of service engineers liaise directly with
our manufacturing partners and our customers and are responsible for the installation and support of a
wide range of specialist digital printing systems.

As a field service engineer, you will be responsible for the following:

  • Attending customers sites for breakdowns/ troubleshooting, planned maintenance,
    installations and training
  • Telephone support to our customer base
  • Carrying out pre-installation Site Surveys
  • Working at our headquarters in Macclesfield when not in the field
  • Accurate reporting of daily activities including reporting of Customer feedback
  • Liaising directly with manufacturers to resolve issues as required
  • Occasional overseas travel for Manufacturers’ technical training courses
  • Assistance at UK trade shows

Experience of digital printing is not necessary, but you should have relevant ‘transferrable’
experience in a technical role and a background/ education in engineering or similar. All necessary
training will be provided.

You will be expected to display the following qualities:

  • A strong desire to learn
  • Capable of working equally well independently or as part of a team
  • Resourceful and creative, with strong electro-mechanical fault-finding skills
  • Ability to work under pressure and to deadlines
  • A professional manner and strong customer facing skills
  • Strong organisational and communication skills
  • A flexible approach to out-of-hours working
  • Attention to detail and patience
  • Perseverance and dedication to resolving complex issues
  • Full UK driving license

Benefits:

  • Competitive salary
  • Company car
  • Company phone/laptop/tools
  • 5 weeks annual leave

To apply, please send a copy of your CV to Andy Lewis – andy.lewis@rasmart.co.uk


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